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Shipping Policy

DOMESTIC SHIPPING (U.S.)

Orders will ship within 3-5 business days unless stated otherwise. In the rare instance an item requires more time to appropriately pack (for instance, if a wooden crate needs to be built from scratch for a purchase of multiple large paintings), we will get in touch with you as soon as possible to keep you updated on our progress and timeline.

Most orders ship via USPS, either First Class Mail or Priority Mail. This method usually takes only 2-3 days to reach anywhere in the United States. For larger shipments, FedEx, UPS, or similar may be used. Every shipment will have tracking and signature requested upon arrival. You will receive an email with your tracking information when your parcel ships.  

Unfortunately, we cannot be liable for orders lost in transit or after delivery. Please make sure to provide a secure shipping address. If you need to request a required signature, please let us know before placing your order if possible, or as soon as possible after the order is placed.

If you would like to expedite shipping please email toriehilleyfineart@gmail.com as soon as possible, and we will do our best to help.

By ordering through this website you acknowledge you have read and agree to the terms of service.

INTERNATIONAL SHIPPING

Orders will ship within 3-5 business days unless stated otherwise. In the rare instance an item requires more time to appropriately pack (for instance, if a wooden crate needs to be built from scratch for a purchase of multiple large paintings), we will get in touch with you as soon as possible to keep you updated on our progress and timeline.

Most orders ship via USPS, either First Class Mail or Priority Mail. For larger shipments, FedEx, UPS, DHL, or similar may be used. Every shipment will have tracking. You will receive an email with your tracking information when your parcel ships.  

Unfortunately, we cannot be liable for orders lost in transit or after delivery. Please make sure to provide a secure and accurate shipping address. If you need to request a required signature, please let us know before placing your order if possible, or as soon as possible after the order is placed.

If you would like to expedite shipping please email toriehilleyfineart@gmail.com as soon as possible, and we will do our best to help.

International shipments may take 6 weeks or more to arrive at their final destination due to longer transit times and varying customs processes and procedures in different countries. This timeline is outside of our control.

All international orders, no matter which shipping option is used, may be subject to additional duties, import taxes, or brokerage or customs fees upon delivery. Since every country has different customs criteria, we cannot estimate the cost of fees prior to shipment.

While we take steps to minimize the cost of importing for our customers, we cannot provide inaccurate information to customs officials.

The shipping charge you pay at checkout only covers the fees necessary to get the package delivered. However, it does not cover import fees, including but not limited to additional duties, import taxes, VAT, or brokerage or customs fees, charged by your country.

By ordering through this website you acknowledge you have read and agree to the terms of service.

Helpful links relating international customs:

United Kingdom http://www.hmrc.gov.uk/index.htm

Australia http://www.customs.gov.au/site/page5549.asp

Canada http://www.cbsa-asfc.gc.ca/menu-eng.html

Ireland http://www.revenue.ie/en/index.html

New Zealand http://www.customs.govt.nz/Pages/default.aspx

Denmark https://toldst.dk/en-us 

Sweden https://www.government.se/government-agencies/swedish-customs-tullverket/

Norway https://www.toll.no/en/